Privacy Policy

This Privacy Policy describes how Maps Flowers LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mapsflowers.com or otherwise communicate with us regarding the Site (collectively, the "Services").

At Maps Flowers LLC, we respect your privacy and are committed to protecting your personal information.

We may collect personal information that you provide to us, including your name, phone number, email address, delivery address, payment-related details, and any information you submit through our website, forms, or when contacting us.

We use this information to:

• Process and manage orders
• Provide customer service
• Coordinate deliveries and pickups
• Send order updates and service-related communications
• Send promotional messages only when you have opted in to receive them
• Improve our website and services

SMS Consent and Messaging

By providing your phone number and opting in, you agree to receive text messages from Maps Flowers LLC. These messages may include order confirmations, delivery and pickup updates, appointment and delivery reminders, and promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, and HELP for assistance.

Types of SMS Communications

If you have consented to receive text messages from Maps Flowers LLC, you may receive messages related to order confirmations, delivery and pickup status, appointment and delivery reminders, customer service responses, and promotional offers.

SMS Opt-Out

You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or email us at nayaritoficina7@gmail.com.

No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile information, SMS consent, or phone numbers collected for SMS communication purposes will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

How We Protect and Share Your Information

We may share information only with service providers that help us operate our business, such as payment processors, delivery tools, website platforms, and messaging platforms, and only as needed to provide our services.

We take reasonable steps to protect your personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure.

You may contact us at nayaritoficina7@gmail.com or (832) 873-1040 if you have questions about this Privacy Policy or your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

What Personal Information We Collect

Information We Collect Directly from You:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions.
• Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage: We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties: We may obtain information about you from third parties such as our payment processors and analytics service providers.

How We Use Your Personal Information

Providing Products and Services: Process payments, fulfill your orders, send notifications, manage your account.

Marketing and Advertising: Send marketing, advertising and promotional communications. SMS opt-in data and consent are excluded from this and will not be shared with third parties for marketing purposes.

Security and Fraud Prevention: Detect, investigate or take action regarding fraudulent, illegal or malicious activity.

Communicating with You and Service Improvement: Provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to enhance your experience, remember your preferences, and understand how our site is used. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please note that blocking Cookies may negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

• With vendors who perform services on our behalf (IT, payment processing, data analytics, customer support, fulfillment, shipping).
• With business and marketing partners (this does not include SMS opt-in data or consent).
• When you direct, request, or consent.
• With our affiliates or within our corporate group.
• In connection with a business transaction (merger, bankruptcy) or to comply with legal obligations.

Third Party Websites and Links

Our Site may provide links to websites operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Your Rights

Depending on where you live, you may have some or all of the rights listed below:

• Right to Access / Know: Request access to personal information we hold about you.
• Right to Delete: Request that we delete personal information we maintain about you.
• Right to Correct: Request that we correct inaccurate personal information.
• Right of Portability: Receive a copy of your personal information.
• Restriction of Processing: Ask us to stop or restrict our processing.
• Withdrawal of Consent: Withdraw consent where we rely on it.
• Appeal: Appeal our decision if we decline a request.
• Managing Communication Preferences: Opt out of promotional emails at any time.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in.

Contact

Maps Flowers LLC owns the website and services offered here.

Should you have any questions about our privacy practices or this Privacy Policy, please call or email us at nayaritoficina7@gmail.com or contact us at 3328 Berkley Street, Houston, TX, 77017, US.